We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, we have created a number of helpful resources for individuals with autism and their parents/ carers.


On the last Wednesday of every month we make every effort to minimize the ambient noise in the centre by turning off the music and requesting the shops do the same. As well as turning off the hand dryers and replacing them with hand towels, we also operate a high visibility customer service policy on Welcome Wednesday where all centre staff will wear special bibs should you need assistance.

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion. You can download them via the links below.

We would love to hear your feedback on our facilities, service or how we can help further. Please phone 01375 378794 or email [email protected].


To assist in planning your visit to Grays shopping centre you can use the virtual tour below to navigate your way through so you know exactly what to expect when you visit. The tour starts at the ground floor lifts that service each level of our car park. 

If viewing on a Smart Phone click HERE